Our Returns, Refunds & Complaints Commitment

Our Fresh Flowers Guarantee – Local Confidence in Woodside

At Florist Woodside, we are passionate about delivering the freshest flowers to our valued customers in the Woodside community. Our Fresh Flowers Guarantee means every bouquet and arrangement you receive is expertly prepared with premium blooms, sourced for exceptional vibrancy and longevity. Whether you are a household or a local business, you can trust Florist Woodside for quality and care, every single time.

Damaged-on-Arrival Policy

Your complete satisfaction is our top priority. On rare occasions, flowers may become damaged during transit. Should your order arrive in less-than-perfect condition, please notify us within 24 hours of delivery. Provide a brief description and clear photos of the issue to assist our team in resolving your concern quickly. This allows us to uphold our reputation as the trusted local florist serving Woodside and surrounding areas.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from the delivery date, provided they are cared for in accordance with our included care instructions. Environmental factors and specific varieties may impact longevity, but our aim is always to exceed expectations. Should you notice your flowers fading prematurely within this window, please reach out so that we may address the issue directly.

Refunds and Replacement Options

If flowers are damaged on arrival or do not meet our Fresh Flowers Guarantee, you may request either a full replacement of the arrangement or a refund. Our policy is to remedy valid concerns as quickly as possible, with minimal inconvenience to you. Replacements will be prioritised for next-available delivery, ensuring your special moments in Woodside are never missed. In circumstances where an exact replacement is not possible, we will contact you to discuss the nearest alternative or arrange a suitable resolution.

How to Make a Complaint

Florist Woodside welcomes all feedback, as it helps us maintain and improve the high standards our customers expect from their local florist. If you need to make a complaint about your order, freshness, delivery experience, or any aspect of our service, please reach out promptly. We recommend including your order details, a description of your concern, and any relevant photos. Our team will review your feedback and respond within 1-2 business days with a proposed solution.

Our Pledge to Woodside Households and Businesses

As a trusted local florist in Woodside, we take great pride in serving nearby homes and businesses with integrity and reliability. Our commitment extends beyond beautiful blooms — it includes approachable help, clear communication, and fair solutions when things go wrong. Thank you for choosing Florist Woodside; your satisfaction inspires us to deliver only the freshest flowers, every time.